MyMap support
Need help exploring Ireland, planning a journey or managing a business listing?
Email hello@onoirstudio.com, or open Settings → Send feedback in MyMap.
Places and transport information
For a missing place, incorrect stop or unexpected route, include the place or stop name and the journey date and time. Do not send passwords or payment card details. Transport times and live positions depend on available operator data and may change.
Business subscriptions
The app's exploration features are free. Optional business subscriptions pay for business promotion and require listing review. Include your business name and account email when contacting support. Manage or cancel subscriptions in your Apple account subscription settings or Google Play subscriptions, depending on where you purchased them. For Apple payment refunds, use Apple's refund request service.
Privacy and account deletion
In updated versions, open your business account and choose Delete business account. If the button is not available, or to request deletion of a leaderboard profile, email us from the relevant account address where possible and identify the business or player name. We may ask you to verify ownership. Deletion does not cancel an Apple or Google Play subscription, which you should manage separately.
To request account deletion outside the app, email hello@onoirstudio.com with the subject "MyMap account deletion" and your account email or leaderboard name. To request deletion of specific data without closing your account, identify that data in your message. We may ask for ownership verification. Account deletion removes the login account, submitted business listings and their review records; leaderboard deletion removes the player profile and results. Store payment records are managed by Apple or Google, and records needed for legal obligations may be retained. We explain any applicable retention when responding. Anonymous aggregate discovery counts cannot be linked back to an account.